Notation Based on the Act on Specified Commercial Transactions
Distributor
PXG JAPAN LLC
Representative
Steve Gabbay
location
Postal code 108 0073
BIZFLEX Azabu-Juban 5F, 1-1-14 Mita, Minato-ku, Tokyo
telephone number
03-5953-8935
email address
JPINFO@PXG.COM
Sales price
The displayed price includes tax for each product.
About product shipping
Golf Clubs: PXG clubs are scheduled to ship within 10 business days of the order date.
Clothing, apparel and accessories: We expect your order to ship within 5 business days of the order date.
*If the item is out of stock, it may take longer than the above. In that case, PXG Japan's customer service team will contact you.
Shipping Fee
Free shipping if your purchase amount is 11,000 yen or more (tax included).
If your purchase amount is less than 11,000 yen (tax included), shipping costs of 1,100 yen will be charged.
Payment Method
Credit card
Payment can be made by Visa, Mastercard, American Express, or JCB credit card.
*Cards other than debit cards, prepaid cards, and credit cards cannot be used.
*Only your own credit card can be used for payment.
Cancellation and Change of Order
Cancellations/Changes: You may cancel your order within 24 hours of placing it without additional charge.
Cancellations/Changes After 24 Hours of Order: Orders cannot be cancelled or changed unless agreed to in writing by PXG Japan.
If you receive notification from PXG Japan that an item you have ordered is backordered or out of stock, you may cancel your order free of charge, even if it has been more than 24 hours since you placed your order.
How to cancel your order: Please contact PXG Japan by phone or email with your order number and details.
If the product you received is different from the product you ordered or if there is an initial defect
Please call or email PXG Japan within 7 days of receiving your item and provide your order number and details of the error.
Please return the product to PXG Japan with postage paid.
Once we receive your return, we will exchange the item for the correct one. If the correct item is backordered or out of stock and we have to wait for more than two weeks, we can cancel your order and refund the full purchase price (including VAT).
refund
All refunds will be made to the credit card used to purchase the item. Please check your credit card statement for the amount of the refund.
Refunds take approximately 14-21 days to process.
Returns
All PXG golf clubs are covered by a 30-day money back guarantee (customers are responsible for return shipping costs and a 10% restocking fee). To return an item, please contact our Player Support Representatives toll free at 08001239794.
PXG will accept exchanges or full refunds (minus shipping charges) on all apparel and golf equipment accessories with a receipt for 30 days from the date of purchase. This policy applies to products purchased at PXG retail stores and PXG.com. Please note that sale items, including outlet items, are not eligible for return, refund or exchange.
PXG Stores require valid proof of purchase for returns. Please note that sale items are not eligible for return, refund or exchange. PXG Stores cannot process refunds for web orders.